Cancelling an order
Customers can cancel an order if it was made by mistake or if they change their mind. If you want to cancel your order, please get in touch with us as soon as you can using the contact details below. We may be able to prevent your order from leaving our store, but there is a chance it will have already left. If this is the case we’ll need to arrange a collection from your property.
Returning your order
Customers have the right to return items if they do not like them, if they are damaged or if they are corked. Customers have 30 days from the day of purchase to place a return. If a customer returns their bottle within this time, a full refund will be issued.
If you want to return your order once it’s been delivered, we can arrange a collection for you. Our collections will be carried out by DPD, the cost of which will be paid by us. If you wish to return your items, please contact us via email at firstname.lastname@example.org or call us on 01483 802929 so we can arrange a collection and issue your refund.
If your order is being collected, please ensure it is ready for our driver in a box secured by tape. Once your order is on its way back to us, we aim to place a reorder or initiate a refund for you within 2 working days. If you have several bottles of the same wine that you want refunded, please don’t open them as we’ll come and collect them.
Questions Concerning Your Returns
Contact us at email@example.com for questions related to refunds and returns.